Privacy & Communications Policy

I. Introduction

At Orbital Productions LLC, we believe professionalism extends beyond the services we provide—it includes how we protect and respect the information entrusted to us.

Whether you’re requesting a quote, scheduling an installation, renting equipment, purchasing professional AVL equipment, planning an event, or contacting our team for support, we are committed to handling your information responsibly, securely, and transparently.

This Privacy Policy explains how Orbital Productions LLC collects, uses, discloses, stores, and safeguards personal information obtained through our website, products, services, communications, and other interactions with our customers, vendors, partners, and visitors.

By accessing or using our website, communicating with our team, or utilizing our products or services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein, to the extent permitted by applicable law.

We encourage you to review this Privacy Policy carefully. If you have any questions regarding our privacy practices, please contact us using the information provided at the end of this document.

II. Definitions

For purposes of this Privacy Policy:

“Company,” “we,” “our,” and “us” refer to Orbital Productions LLC.

“Website” refers to orbproductions.com and any related webpages operated by Orbital Productions LLC.

“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual.

“Services” include equipment sales, rentals, installations, production services, consulting, maintenance, and all other services offered by Orbital Productions LLC.

III. Company Information

Orbital Productions LLC is an AVL production, rental, sales, installation, and event services company built for clients who expect reliable execution, professional communication, and high-quality technical support.

Our website is used to introduce our services, receive inquiries, prepare quotes, coordinate projects, support customers, and communicate with venues, businesses, event organizers, artists, vendors, and service partners.

IV. Our Commitment

At Orbital Productions, trust is the foundation of every relationship we build.

Whether we’re supporting a live event, integrating technology into a venue, supplying professional equipment, or providing ongoing technical support, we understand the importance of protecting the information shared with us.

We collect only the information reasonably necessary to operate our business, communicate effectively, deliver exceptional service, and fulfill our contractual and legal obligations.

Our goal is simple: provide outstanding service while treating your information with the same professionalism, integrity, and respect that defines every project we undertake.

V. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quote, submit a form, call us, email us, text us, or communicate with us about a project, rental, installation, service, product, or event.

This may include:

• Name
• Email address
• Phone number
• Company, venue, or organization name
• Billing, event, delivery, or service address
• Event date, venue, location, timeline, or project details
• Equipment, rental, sales, installation, production, or service requests
• Messages, notes, attachments, or other information you choose to provide
• Communication history related to your quote, project, order, rental, invoice, service request, or account

We may also collect basic website and technical information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Website usage data
• Cookie or analytics data, where applicable

VI. Use of Information

We use information to operate our business, communicate professionally, provide services, and improve the customer experience.

We may use information to:

• Respond to inquiries, quote requests, and service requests

• Prepare estimates, proposals, invoices, agreements, and project documents

• Schedule events, rentals, installations, deliveries, pickups, service calls, or consultations

• Communicate about projects, orders, rentals, invoices, service needs, or customer accounts

• Coordinate with venues, suppliers, subcontractors, manufacturers, logistics providers, or service partners when needed

• Provide customer service and technical support

• Process billing, accounting, payments, and business records

• Maintain internal records for tax, insurance, legal, contractual, and operational purposes

• Improve our website, services, communication, and internal processes

• Send updates or marketing communications when permitted

• Protect our website, systems, business, customers, equipment, and legal rights

• Comply with applicable legal, regulatory, accounting, tax, insurance, or contractual obligations

VII. Calls, Text Messages & Electronic Communications

By providing your phone number or email address, you agree that Orbital Productions LLC may contact you regarding your inquiry, quote request, project, event, service request, invoice, order, rental, installation, or account.

We may contact you by phone, email, or text message for business-related communications, including scheduling, project updates, service coordination, quote follow-ups, invoice reminders, equipment availability, customer support, and service-related notices.

Office phone calls may be recorded or monitored for quality assurance, training, customer support, dispute resolution, business recordkeeping, and service improvement purposes. When required by law, we will provide notice or obtain consent before recording or monitoring a call.

We will not use your phone number for automated marketing text messages unless you have provided any legally required consent. You may ask us to stop receiving non-essential marketing communications at any time.

Please do not send sensitive financial information, banking information, full payment card numbers, Social Security numbers, tax documents, or confidential documents by regular text message or unsecured email unless we have provided or approved a secure method for transmission.

VIII. Marketing Communications 

If you choose to receive marketing emails, updates, or promotional communications from us, we may use your contact information to share information about our services, products, events, promotions, company updates, or related offerings.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in marketing emails, if available.

Even if you opt out of marketing communications, we may still contact you regarding active quotes, projects, orders, rentals, invoices, service issues, agreements, or other business-related matters.

IX. Disclosure of Information

We do not sell personal information in the ordinary course of business.

We may share information only when reasonably necessary to operate our business, provide services, complete a transaction, coordinate a project, comply with the law, protect our rights, or fulfill a customer request.

Information may be shared with:

• Website hosting providers
• Email, phone, and communication providers
• Payment processors, accounting platforms, or invoicing systems
• CRM, quote, proposal, or project management tools
• Equipment suppliers, manufacturers, subcontractors, or service partners
• Venues, event partners, logistics providers, or production partners when needed for coordination
• IT, security, cloud, or data storage providers
• Insurance, legal, tax, accounting, or professional advisors
• Government agencies, courts, regulators, or law enforcement when required by law

We only share information that is reasonably necessary for the purpose involved.

X. Cookies & Website Analytics

Our website may use cookies, analytics tools, or similar technologies to help the site function, understand website traffic, improve performance, and enhance the user experience.

Cookies are small files stored on your device by your browser. You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

If we use advertising, retargeting, or third-party tracking tools in the future, we may update this Privacy Policy to explain those practices.

XI. Information Retention 

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, customer service, project management, accounting, tax, insurance, legal, contractual, and recordkeeping requirements.

When information is no longer needed, we may delete it, anonymize it, or retain it as required for legitimate business or legal purposes.

XII. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, phone system, text message, internet transmission, or digital storage method is completely secure. For that reason, we cannot guarantee absolute security of information submitted through our website, email, phone, text message, or other communication methods.

If you need to send sensitive documents, banking information, tax documents, payment information, or financial information, please contact us first so we can determine the most appropriate method for transmission.

XIII. Security Incident Response

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, respond, and take appropriate action.

When legally required, we will provide notice to affected individuals, regulators, agencies, or other required parties in accordance with applicable law.

We encourage customers, vendors, and business partners to contact us promptly if they believe personal information has been sent to us by mistake or if they believe there may be an issue involving information submitted to Orbital Productions LLC.

XIV. Individual Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

You may contact us to request that we:

• Confirm whether we have personal information about you
• Provide a copy of certain personal information we maintain
• Correct inaccurate personal information
• Delete certain personal information, where legally required
• Stop sending marketing communications
• Answer questions about how your information is used

We may need to verify your identity before completing certain privacy-related requests.

Some requests may be limited by legal, tax, accounting, security, contractual, insurance, operational, or business recordkeeping requirements.

XV. Children’s Privacy

Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

XVI. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, vendors, social media pages, payment providers, reservation platforms, or other online resources.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

XVII. Payments & Financial Information

If payments are processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and security practices.

Orbital Productions LLC does not intend to collect full payment card numbers directly through this website unless a secure payment method or authorized payment process is provided.

For sensitive documents, payment information, banking information, or tax-related documents, please contact us first so we can determine the most appropriate method for secure transmission.

XVIII. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Indiana, without regard to its conflict of law principles, except where applicable federal or state law requires otherwise.

Nothing contained in this Privacy Policy limits any rights that may be provided under applicable law.

XIX. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.

When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of our website after an update means you accept the updated Privacy Policy.

XX. Commitment to Continuous Improvement

Technology, privacy regulations, and industry best practices continue to evolve.

Orbital Productions LLC regularly reviews its privacy practices, operational procedures, and security measures to help ensure we continue protecting the information entrusted to us while providing a professional experience for every customer, partner, vendor, and visitor.

XXI. Effective Date

This Privacy Policy is effective as of June 18, 2026, and supersedes all previous versions published by Orbital Productions LLC.

XXII. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Orbital Productions LLC

Professional Audio • Video • Lighting • Production

Serving Northwest Indiana, Chicagoland, and Surrounding Areas

Website: orbproductions.com

Privacy Email: privacy@orbproductions.com

Office: (219) 706-4606

Business Hours:
Monday – Friday
9:00 AM – 5:30 PM Central Time